Terms of Service
These Terms of Service (the “Terms”) govern access to and use of the Akviro platform, websites, applications, agents, APIs and related services (collectively, the “Service”). Please read them carefully. This is an early version (0.1) of these Terms and it will be revised and expanded over time.
1. Who we are
The Service is operated by Majestic Group s. r. o., with its registered seat at K Železnej studienke 7599/28, 811 04 Bratislava, Slovak Republic, Company ID (IČO): 47 669 551, registered in the Commercial Register of the Slovak Republic, Section Sro, Insert No. 96870/B (“Akviro”, “we”, “us”, “our”).
2. Acceptance of these Terms
By creating an account, accessing or using the Service, you (“Customer”, “you”) agree to be bound by these Terms and by our Privacy Policy. If you use the Service on behalf of a company or other legal entity, you represent that you are authorised to bind that entity, and “you” refers to that entity. If you do not agree with these Terms, you must not use the Service.
The Service is a business-to-business (B2B) tool intended exclusively for business use by entrepreneurs and legal entities. It is not intended for consumers, and to the maximum extent permitted by law, consumer-protection provisions do not apply to the use of the Service.
3. The Service
Akviro provides an AI-assisted sales and marketing platform, including business and market analysis, ideal-customer profiling, prospecting from open sources, content and outreach drafting, campaign tooling, CRM features and related functionality. Substantial parts of the Service are generated by artificial-intelligence systems and automated agents.
The Service is under continuous development. We may add, change, limit, suspend or discontinue any feature, plan, credit allocation or integration at any time, with or without notice.
4. Accounts
- You must provide accurate, current and complete information when registering and keep it up to date, including a valid phone number for verification.
- You are responsible for safeguarding your credentials and for all activity that occurs under your account and workspace, whether or not authorised by you.
- Accounts and access rights are personal to you and your authorised users and may not be shared with, transferred to, or made available to any third party.
5. Licence and restrictions on use
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Service solely for your own internal business purposes during your subscription term.
You must not, and must not permit or assist any third party to:
- resell, rent, lease, lend, sublicense, distribute, publish or otherwise commercialise the Service, any part of it, or access to it;
- provide the Service to third parties as a service bureau, agency offering, managed service, white-label product or on any outsourced basis, or otherwise use the Service for the benefit of anyone other than yourself, unless we have agreed to it in writing;
- resell, redistribute, publish, license or otherwise make available any data, leads, contacts, analyses, reports, scores or other output obtained from the Service (the “Output”) as a stand-alone product, database or data feed, or use the Output to build or enrich any product, database or service offered to third parties;
- copy, modify, translate, adapt or create derivative works of the Service or any part of it;
- reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, models, prompts, algorithms or non-public logic of the Service, except to the extent such restriction is prohibited by mandatory law;
- scrape, crawl, harvest or extract data from the Service by automated means, or access the Service by any means other than the interfaces we provide;
- use the Service or the Output to develop, train, improve or benchmark any product or service that competes with the Service, or publish any benchmark or comparison of the Service without our prior written consent;
- circumvent or attempt to circumvent usage limits, credit accounting, security measures or access controls;
- use the Service in violation of applicable law, including data-protection, e-privacy, anti-spam, telemarketing, consumer-protection, export-control or sanctions rules;
- use the Service to send unlawful, deceptive, defamatory, infringing or otherwise objectionable communications or content.
Any use of the Service or the Output beyond the licence granted above is a material breach of these Terms. We reserve the right to verify compliance and to suspend or terminate access immediately in case of actual or suspected breach.
6. Your data and your responsibilities
You retain ownership of the data you upload to the Service (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display and otherwise use Customer Data as necessary to provide, secure and improve the Service.
You are solely responsible for:
- the accuracy, quality and lawfulness of Customer Data and of your instructions to the Service;
- ensuring that your use of the Service — in particular any prospecting, enrichment, storage of personal data and any outbound communication (email, LinkedIn, WhatsApp, SMS, advertising or otherwise) — complies with all laws applicable to you, including the GDPR, the ePrivacy rules, national anti-spam and telemarketing laws, and the terms of any third-party platform you use;
- obtaining any consents, providing any notices and honouring any opt-outs required for your communications;
- reviewing and approving all content and communications before they are sent or published. The Service is approval-first by design; if you enable any automatic mode, you do so at your own risk and you remain fully responsible for everything sent on your behalf.
With respect to personal data contained in Customer Data (including prospect data), you are the data controller and we act as your processor, as further described in the Privacy Policy.
7. AI-generated content — no reliance
The Service uses artificial intelligence. AI output can be inaccurate, incomplete, outdated, biased or otherwise wrong, and may not be unique across customers. All analyses, scores, recommendations, drafts and other Output are provided for your convenience only, do not constitute legal, financial, tax or other professional advice, and must be independently reviewed and verified by you before any use or reliance. We make no representation or warranty of any kind regarding the Output and accept no responsibility for decisions made or actions taken on the basis of it.
8. Third-party services and data sources
The Service interoperates with and depends on third-party services and data sources (including hosting, payment, AI-model, messaging, advertising, CRM and data providers, and open/public sources). We do not control third-party services and are not responsible for their availability, accuracy, security, pricing, terms or conduct. Your use of a third-party service through Akviro is subject to that third party's own terms. If a third party changes or withdraws a service or data source, we may modify or discontinue the affected functionality without liability.
9. Fees, credits and billing
- Paid plans and usage credits are charged in advance via our payment provider. Prices are exclusive of VAT and other applicable taxes unless stated otherwise.
- Credits are valid only for the billing period for which they are issued, have no monetary value, are non-transferable and are not redeemable for cash.
- Except where required by mandatory law, all fees are non-refundable, including for partially used periods, unused credits, downgrades, or suspension or termination for breach.
- We may change prices and plan parameters; changes take effect for your next billing period.
- We may suspend the Service in case of late or failed payment.
10. Intellectual property
The Service — including all software, models, prompts, agents, designs, templates, documentation, branding and know-how — is and remains the exclusive property of Akviro and its licensors. No rights are granted to you other than the limited licence expressly set out in these Terms. You may use the Output solely for your own internal business purposes, subject to the restrictions in Section 5. Any feedback you provide may be used by us without restriction or compensation.
11. Confidentiality
Non-public information about the Service (including pricing, roadmap, performance and security information) is our confidential information and may not be disclosed to third parties or used for any purpose other than using the Service in accordance with these Terms.
12. Suspension and termination
You may stop using the Service and cancel your subscription at any time, effective at the end of the current billing period. We may suspend or terminate your access to all or part of the Service immediately and without prior notice if we reasonably believe that you have breached these Terms, that your use creates risk or possible legal exposure for us, other customers or third parties, or where required by law. We may also terminate the Service or any part of it with reasonable notice. Upon termination, your licence ends and we may delete Customer Data after a reasonable period. Sections that by their nature should survive (including Sections 5, 7, 10, 11, 13, 14, 15 and 16) survive termination.
13. Disclaimer of warranties
To the maximum extent permitted by applicable law, the Service and all Output are provided “as is” and “as available”, with all faults and without warranty of any kind. We expressly disclaim all warranties, whether express, implied, statutory or otherwise, including any warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, availability, uninterrupted or error-free operation, or that the Service will meet your requirements or produce any particular results (including any leads, replies, meetings or revenue). No advice or information obtained from us or through the Service creates any warranty not expressly stated in these Terms.
14. Limitation of liability
To the maximum extent permitted by applicable law: (a) we shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of profits, revenue, business, goodwill, data or anticipated savings, or for the cost of substitute services, even if advised of the possibility of such damages; (b) we shall not be liable for any damage arising from the Output, from communications sent by or on behalf of you, from third-party services or data sources, from unauthorised access to your account, or from events beyond our reasonable control; and (c) our total aggregate liability arising out of or relating to the Service and these Terms, from all claims combined, shall not exceed the fees actually paid by you to us for the Service in the three (3) months immediately preceding the event giving rise to the claim. The parties agree that this cap represents the aggregate foreseeable damage within the meaning of applicable law. Nothing in these Terms excludes liability that cannot be excluded under mandatory law (such as liability for damage caused intentionally).
15. Indemnification
You will defend, indemnify and hold harmless Akviro, its directors, employees and agents from and against any claims, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Data; (b) your use of the Service or the Output, including any communications sent by or on behalf of you; (c) your breach of these Terms or of applicable law (including data-protection and anti-spam laws); or (d) any dispute between you and a third party (including data subjects and recipients of your communications).
16. Governing law and disputes
These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of the Slovak Republic, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of the Slovak Republic having jurisdiction over our registered seat shall have exclusive jurisdiction.
17. Changes to these Terms
We may update these Terms at any time. The current version will always be published on this page with its version number and effective date. Material changes will be notified through the Service or by email. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.
18. Miscellaneous
- Entire agreement. These Terms, together with the Privacy Policy and any ordering details in the Service, are the entire agreement between us regarding the Service.
- Severability. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in effect.
- Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition or sale of assets.
- Force majeure. We are not liable for any failure caused by events beyond our reasonable control.
- No waiver. A failure to enforce a provision is not a waiver of it.
- Language. These Terms are drawn up in English. Courtesy translations may be provided; the English version prevails.
19. Contact
Majestic Group s. r. o., K Železnej studienke 7599/28, 811 04 Bratislava, Slovak Republic · info@akviro.ai